Drone deliveries are becoming a reality – are we ready for it?

In recent years, cafes, supermarkets, and online shops have started to trial drone delivery in a handful of locations around the world.

More than a dozen drone delivery companies are now running such trials.

Just this week, Wing (owned by Google’s parent company Alphabet) announced a partnership with Australian supermarket giant Coles to deliver small items via drone to customers close to a Gold Coast supermarket. Wing is already operating in parts of Canberra and Logan, Queensland.

Given the technical success of various trials, it is worth exploring whether drone delivery might become mainstream and can be scaled up geographically.

As you would expect, the answer is “it depends.” There are many issues when considering drones around people, such as safety and infrastructure.

For example, a recent crash of a delivery drone on electricity lines in a suburb of Logan left thousands without power.

Safety first

Adding potentially dozens of small aircraft to the sky above our homes, workplaces and roads each day is a serious business.

As you would hope, currently, the operation of commercial drones is a highly regulated undertaking in most countries.

In Australia, the Civil Aviation Safety Authority has strict regulations that aim to make the operation of drones as safe as possible. They also prohibit drone use if the craft can’t be used safely in a given situation.

In fact, Australia was one of the first countries to have drone regulations. For example, you cannot fly a drone close to an airport or directly over people.

Commercial operators of drones are acutely aware of this and gain a license to operate – it is not in anyone’s interest to operate unsafely, and it would be bad for business.

A limited geographic market – for now

To satisfy the requirement of operating drones safely, delivery operators focus on flying drones over unpopulated land, generally very low-density areas, and in particular, the urban fringe.

These are newer suburbs where drone flight paths can be planned to eliminate or minimize safety issues, such as unexpected crashes.

It is no coincidence Wing has been running drone delivery trials in low-density areas of Southeast Queensland and outer Canberra suburbs.

These places are ideal for drone delivery and a great place to continue to develop this business, even if the odd bird attack can disrupt things.

"Australian raven attacks drone delivering coffee in Canberra"

Nature fights back.https://t.co/iIhHZ8cxw5 pic.twitter.com/j7ySYPVMRz

— Emil Protalinski (@EPro) September 27, 2021

But drone delivery in dense parts of major cities? This is very unlikely in the medium term due to the difficulty of safely operating drones in dense suburbs.

Where would the delivery take place if you live in an apartment building? On the roof? Maybe, if your building was set up for it.

This is where scaling up faces the largest difficulties, and the logistics of running potentially hundreds of drones from a distribution center become truly challenging.

However, if there was a high demand for it, and the right investments were made, it is feasible that drone delivery to dense city areas could be achieved.

But just because it might be technically possible doesn’t mean it will happen.

The long-term business case would need to make sense, of course. But there is a more critical issue in the near term – the social license to operate.

A social license

A social license is not an official thing, a government body does not issue one. It is more about whether the general public accepts and supports the new thing.

At the end of the day, this social acceptance often determines the success or failure of the widespread uptake of new technology, such as delivery drones.

Take nuclear power, for example. Many countries have nuclear power, and the public seems happy with that.

Other countries had a social license for nuclear power and lost it, such as Japan.

In Australia, we do not have a social license for nuclear power, but that does not mean we won’t gain it in the future.

A social license is an ever-evolving construct based on the pros and cons of technology, all of which are influenced by its perceived value.

Most people are now seemingly comfortable with being tracked 24 hours a day by smartphones, as they believe the benefits outweigh the potential negative impacts.

It is likely we already have a solid social license to use drones to deliver emergency life-saving medicine to people in need.

In a potentially life-or-death situation like that, it is easy to see that, normally, the benefits outweigh any risks or inconvenience to others.

But delivering a coffee or a tube of toothpaste by drone? I think the social license for that is up for grabs. At this point, it could go either way.

Have any thoughts on this? Carry the discussion over to our Twitter or Facebook.

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Editor’s Note: This article was written by Jonathan Roberts, Professor of Robotics, Queensland University of Technology, and republished from The Conversation under a Creative Commons license. Read the original article.